SUBSCRIBER AND TERMS OF USE AGREEMENT FOR VETPRO SAAS APPLICATION

  1. READ THIS: This Terms of Use Agreement (“Agreement” or “Terms of Use”) is made by and between Panoramic VetPro, Inc. (hereinafter “Company”), a California corporation, with offices at 32932 Pacific Coast HWY, STE 14-482, Dana Point, CA 92629, and you, the user as the authorized representative of the entity, agency, or contracting party for which you access Company’s websites on behalf of (“you”, “your”, “End User” or “User”).

This Agreement contains the complete terms and conditions that govern the use of the Company’s website(s) (“Website” or “Websites” or “Site”). BY CLICKING THE “AGREE AND ACCEPT” BUTTON BELOW OR BY ACCESSING, VISITING, BROWSING, USING, OR ATTEMPTING TO INTERACT WITH OR USE ANY PART OF THIS WEBSITE, OR OTHER COMPANY SOFTWARE, SERVICES, WEBSITES, OR CONTENT (COLLECTIVELY THE “SERVICES”), YOU AGREE THAT BOTH YOU AND ANY ENTITY OR AGENCY, GOVERNMENTAL OR OTHERWISE, THAT YOU REPRESENT OR ACCESS THE SERVICES ON BEHALF OR AT THE INSTRUCTION OF, HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND BY THIS AGREEMENT.

IF YOU DO NOT AGREE TO BE BOUND BY THIS AGREEMENT, DO NOT ACCESS OR USE ANY PART OF THIS WEBSITE. COMPANY RESERVES THE RIGHT, WITH OR WITHOUT NOTICE, TO MAKE CHANGES TO THIS AGREEMENT AT COMPANY’S SOLE DISCRETION. CONTINUED USE OF ANY PART OF THIS WEBSITE OR THE SERVICES CONSTITUTES YOUR ACCEPTANCE OF SUCH CHANGES.

COMPANY RESERVES THE RIGHT, WITH OR WITHOUT NOTICE TO YOU, TO MAKE CHANGES TO THIS AGREEMENT AT COMPANY’S DISCRETION. YOUR CONTINUED USE OF ANY PART OF THE WEBSITES OR ANY SERVICE CONSTITUTES YOUR ACCEPTANCE OF SUCH CHANGES TO THIS AGREEMENT. YOU SHOULD REVIEW THIS AGREEMENT PERIODICALLY TO DETERMINE IF ANY CHANGES HAVE BEEN MADE. THE MOST CURRENT VERSION OF THIS AGREEMENT, WHICH SUPERSEDES ALL PREVIOUS VERSIONS, CAN BE REVIEWED BY GOING TO https://panosoft.com/terms-of-use/

2. ACCESS TO THIS SITE. To access this Site, Site resources, links or other content, you may be asked to provide certain registration details or other information. It is a condition of your use of this Site that all the information you provide will be correct, current, and complete. If Company believes the information you provide is not correct, current, or complete, Company has the right to deny access to this Site, or to any of its resources, and to terminate or suspend your access at any time.

2.1. Subscription. Your subscription to Company’s Websites is subject to the membership plan as detailed on the invoice sent to you by Company and will automatically renew until terminated. Company may offer a number of membership plans, including special promotional plans. To access this Site, Site resources, links or other content, you must have internet access, a device capable of running the Company Websites, and provide Company with one or more Payment Methods. “Payment Method” means a current, valid, accepted method of payment, as may be updated from time to time.

2.2. Billing and Cancellation.

2.2.1. Billing. The subscription fee for the use of Company’s Websites or any other charge you may incur in connection with your use of the Websites or service contained therein, such as taxes and possible transaction fees, will be charged on an annual basis to your Payment Method on or around the anniversary of the Effective Date until your subscription is cancelled. Subscription fees are fully earned upon payment. In the event that you provide a Payment Method that is declined or no longer available to Company for payment of your subscription fee, you shall remain responsible for any uncollected amounts. If payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not cancel your account, Company may suspend your access to the service until Company have successfully charged a valid Payment Method.

2.2.2. Cancellation. You may cancel your Company subscription at any time, and you will continue to have access to the Company Websites through the end of your annual billing period. Company does not provide refunds or credits unless expressly authorized by a Company representative. To cancel, contact your Company representative and follow the instructions provided.

2.2.3. Changes to the Price and Subscription Plans. Company reserves the right to change its subscription plans or adjust pricing for its service or any components thereof in any manner and at any time as it may determine in its sole and absolute discretion. Except as otherwise expressly provided for in these Terms of Use, any price changes or changes to your subscription plan will take effect following Company’s notice to you.

  1. APPLICABLE USE OF SITE. All Users must abide by this Agreement. If a User fails to follow any of the terms or conditions of this Agreement or any other applicable guidelines and/or rules of behavior, Company can immediately suspend and/or discontinue your ability to use the Site. In addition, Company has the right to delete any piece of content or material, comment, as well as any topic or profile that the Website finds objectionable, in its sole reasonable discretion. You alone are totally responsible for any activity that takes place on the Company’s Websites under your Website account. If you become aware of any unauthorized use of your username and/or password, it is your responsibility to notify the Company immediately. It is up to you to maintain the confidentiality of your password and username.
  2. NO CO-BRANDING OR FRAMING. You may not use or authorize any party to co-brand or frame any Company Websites without the express prior written permission of an authorized representative of Company in each instance. For purposes of these Terms of Use, “co-branding” means to display a name, logo, trademark, trade name, service mark, or other means of attribution or identification of any party in such a manner as is reasonably likely to give a user the impression that such other party has the right to display, publish, or distribute this Site or content accessible within this Site. For purposes of these Terms of Use, “framing” refers to displaying any Company webpage within a bordered area of another website, regardless of whether the address of the originating Company Website is visible. Furthermore, you agree to cease any unauthorized co-branding or framing immediately upon notice from Company.
  3. NO UNLAWFUL ACCESS. You agree that you will not use Company’s Websites in any manner that could in any way disable, overburden, damage, or impair the Websites or otherwise interfere with any other party’s use and enjoyment of the Websites. You further agree that you will not obtain, or attempt to obtain, any materials, content, or information by any means not expressly made available or provided for through the authorized use of the Websites.
  4. USE LIMITATION. You agree not to, without the express prior written consent of Company: (a) reproduce, duplicate, copy, sell, resell, or exploit for any commercial purposes, any portion of the Content or any service provided by the Site that you do not own, (b) use the Content or any services provided by the Site that you do not own, or (c) provide access to the Content or any service provided by the Site that you do not own.
  5. PROPRIETARY INFORMATION. All content found on the Company Websites (the “Content”) is considered the copyrighted and trademarked intellectual property of Company, or of the party that created and/or licensed the Content to Company. No rights or title to any of the Content contained on any Company Website shall be considered transferred or assigned to the User at any time. Subject to all applicable laws, you agree that you will not copy, distribute, republish, modify, create derivative works of, or otherwise use the Content in any unauthorized way, without the prior written consent of Company in each instance, except that you may print out and/or save one copy of your Content.
  6. SUBMISSIONS. As a User, you may be able to upload and post a great variety of content, including but not limited to text, audio, video, photographs, graphics, and other materials (“Content”). This means that you have sole responsibility, and not the Company, for all Content that you upload, post, email, transmit, or otherwise make available through the Case Management Services, and to make sure that you are in compliance with the proper Use of the Case Management Services as set forth in Section 10 of the Agreement relating to such Content. Any Content that you write, post, upload, or link to on a Company Website is entirely your responsibility. The Company shall have no liability of any kind with respect to any Content posted by you or other Users through the Case Management Services. You agree that you must assess and bear all risks associated with your use of any Content. In this regard, you may not rely on any Content created by other Users or otherwise created, distributed, and displayed on any part of the Case Management Services. The Website does not control or monitor the Content posted via the Case Management Services and, as such, does not guarantee the accuracy, integrity, or quality of such Content. You hereby grant Company a perpetual, world-wide, royalty free, license to use your Content to the extent necessary to provide the Case Management Services. In using your Content in providing the Case Management Services to you, Company will take reasonable efforts to keep all Content confidential.
  7. THIRD-PARTY WEBSITES. The Website may provide, or other parties including Website Users may provide, links to other World-Wide Websites or resources which are not maintained by, or related to, the Website. Links to such sites are provided as a service to our Users and are not sponsored by, endorsed, or otherwise affiliated with the Website or the Company. The Website has no control over these sites and any content thereon and makes no representations or warranties about the content, completeness, quality or accuracy of any such third-party website. Therefore, you acknowledge and agree that the Website is not responsible for the availability of such links, and that the Website and the Company do not endorse and are not responsible or liable for any content, advertising, products, or other materials made available on or from these linked websites. You also acknowledge and agree that the Website and the Company are not responsible or liable, directly or indirectly, for any damage or loss caused by or alleged to have been caused by or in relation to the use of any content, goods, or services offered through these links or any failures and/or disruption to your computer system that may result from your use of any such links, or for any intellectual property or other third party claims relating to your posting or using such links. YOU AGREE THAT IF THE WEBSITE REQUESTS YOU TO DISABLE ANY LINK YOU HAVE POSTED, AND IF YOU FAIL TO DO SO WITHIN 24 HOURS AFTER RECEIVING THE REQUEST TO DISABLE, THE WEBSITE HAS THE RIGHT TO DISABLE THE LINK WITHOUT ANY FURTHER NOTICE TO YOU.
  8. USE OF COMPANY SERVICES. Company’s Websites may contain data storage and collection forms, data organization materials, case management materials, forums, bulletin board services, chat areas, message boards, news feeds, news groups, communities, calendars, and/or other message or communication facilities designed to allow you to communicate with the Internet community or with a group (collectively, “Case Management Services”). You agree to use the Case Management Services only to post, send, and receive content and messages that are considered proper and related to the particular Case Management Service. Among other actions, when using a Case Management Service, you agree that you will not post, send, submit, publish, or transmit in connection with this Site, or cause to be posted, sent, submitted, published or transmitted, any material that:

(i) you do not have the right to post, including without limitation any proprietary material of any third party protected by intellectual property laws (or by rights of privacy or publicity);

(ii) advocates or could reasonably serve to encourage, either directly or indirectly, any illegal or immoral activity, or discusses an intent to commit an illegal act or violate any law, rule, or regulation;

(iii) is vulgar, obscene, pornographic, incendiary, or indecent;

(iv) threatens or abuses others;

(v) is libelous or defamatory towards others;

(vi) is racist, abusive, harassing, threatening or offensive;

(vii) seeks to exploit or harm children by exposing them to inappropriate content, or asking for personally identifiable details or information;

(viii) harvests or otherwise collects information about others, including e-mail addresses, financial information or other personally identifying information, without their prior express consent in each instance;

(ix) impersonates or misrepresents your connection to any other entity or person or otherwise manipulates or forges headers or identifiers to disguise the origin of content;

(x) falsifies or deletes any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is permissibly uploaded (e.g., copyright, trademark or patent notices);

(xi) advertises any commercial endeavor (e.g., offering for sale products or services) or otherwise engages in any commercial activity (e.g., conducting raffles or contests, displaying sponsorship banners, and/or soliciting goods or services) except as may be specifically authorized on this Site;

(xii) solicits funds, advertisers or sponsors for any purpose;

(xiii) includes programs that contain viruses, worms and/or Trojan horses or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications device;

(xiv) disrupts the normal flow of dialogue, causes a screen to scroll faster than other users are able to type, or otherwise acts in a way which affects the ability of other people to engage in real-time activities via this Site;

(xv) amounts to a pyramid or other like scheme, including without limitation contests, chain letters, and surveys;

(xvi) disobeys any policy or regulations including any code of conduct or other guidelines established from time to time regarding the use of this Site and/or any networks connected to this Site; or

(xvii) contains hyperlinks to other sites that contain content that falls within the scope of this Section.

You acknowledge that any materials uploaded to the Case Management Service may be subject to posted limits on use, reproduction, and/or dissemination, and you are responsible for abiding by such limitations with respect to your submissions, including any downloaded materials. Notwithstanding these rights, you remain solely responsible for the content of your submissions. You acknowledge and agree that neither Company nor any third party that provides Content to Company will assume or have any liability for any action made by Company or such third party with respect to any submission.

You acknowledge that the Website may or may not pre-screen materials uploaded to the Case Management Service or Site, yet the Website and its designees shall have the right, but not the obligation, in its sole discretion, to pre-screen, refuse, remove, or delete any Content that violates this Agreement or is otherwise objectionable as determined by the Website in its sole discretion.

The Website reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Case Management Services (or any part thereof) with or without notice. You agree that the Website will not be liable to you or any third party for any modification, suspension, or discontinuance of the Case Management Services.

WHILE THE WEBSITE EXPLICITLY PROHIBITS THE ABOVE CONDUCT, YOU ACKNOWLEDGE AND AGREE THAT YOU MAY BE EXPOSED TO SUCH CONDUCT AND CONTENT, AND THAT YOUR USE OF THE WEBSITE IS ENTIRELY AT YOUR OWN RISK, AND THAT THE WEBSITE SHALL HAVE NO LIABILITY OF ANY KIND FOR SUCH CONDUCT.

YOU UNDERSTAND AND AGREE THAT IF YOUR USE OF CASE MANAGEMENT SERVICES VIOLATES ANY OF THE ABOVE CODES OF CONDUCT, THE WEBSITE CAN SUSPEND AND/OR TERMINATE YOUR USE OF THE WEBSITE IMMEDIATELY WITHOUT PRIOR NOTICE AND WITHOUT ANY RIGHT OF REFUND, SET-OFF, OR HEARING.

  1. RIGHT TO TERMINATE ACCESS. Company reserves the right to monitor use of this Site to determine compliance with these Terms of Use, as well as the right to edit, refuse to post, or remove any information or materials, in whole or in part, at its sole discretion. Company reserves the right to terminate your access to any or all of the Case Management Services at any time without notice for any reason whatsoever.
  2. DISCLOSURE UNDER LAW. Company reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process, or governmental request. Company may preserve and store your account information and Content if it believes in good faith that such preservation is necessary to comply with legal processes, respond to claims that the Content violates the rights of third parties, or to protect the rights, property or personal safety of the Website, its Users or the public.
  3. PERSONALLY IDENTIFIABLE INFORMATION. Personal and certain other information is subject to the Website’s Privacy Policy. As a condition of using the Communication Services you agree to the terms of the Privacy Policy, as it may be changed from time to time. Our Privacy Policy, which is incorporated herein by reference, is located at https://panosoft.com/privacy-policy/ .

You agree that your use of any Communications Service is subject to the Privacy Policy.

  1. DISCLAIMER & LIMITATIONS ON LIABILITY. You understand that Company cannot and does not guarantee or warrant that files available for downloading from the Company Websites will be free of viruses, worms, Trojan horses, or other code that may cause damage or harm to your computer(s) or network(s). You acknowledge that you will be solely responsible for implementing sufficient procedures and checkpoints to protect your computer(s) and network(s), and that you will maintain adequate means of backup of your personal data, external to this Website. Company further disclaims any responsibility to ensure that the Content located on its Websites is necessarily complete and up-to-date.

YOUR USE OF THIS SITE IS AT YOUR OWN RISK. THE CONTENT IS PROVIDED “AS IS”, “AS AVAILABLE, AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED. COMPANY DISCLAIMS ALL WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. COMPANY DOES NOT WARRANT THAT THE FUNCTIONS OR CONTENT CONTAINED ON ANY COMPANY WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. COMPANY DOES NOT WARRANT OR MAKE ANY REPRESENTATION REGARDING USE, OR THE RESULT OF USE, OF ANY CONTENT IN TERMS OF ACCURACY, RELIABILITY, OR OTHERWISE. THE USER ACKNOWLEDGES THAT THE CONTENT MAY INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS, AND COMPANY MAY MAKE CHANGES OR IMPROVEMENTS AT ANY TIME. YOU ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION IN THE EVENT OF ANY LOSS OR DAMAGE ARISING FROM THE USE OF THIS SITE OR ITS CONTENT. COMPANY MAKES NO WARRANTIES THAT YOUR USE OF THE CONTENT WILL NOT INFRINGE THE RIGHTS OF OTHERS AND ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ERRORS OR OMISSIONS IN SUCH CONTENT.

COMPANY, ITS SUBSIDIARIES, AFFILIATES, LICENSORS, SERVICE PROVIDERS, CONTENT PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, AND DIRECTORS, WILL NOT BE LIABLE FOR ANY INCIDENTAL, DIRECT, INDIRECT, PUNITIVE, ACTUAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR OTHER DAMAGES, INCLUDING LOSS OF REVENUE OR INCOME, PAIN AND SUFFERING, EMOTIONAL DISTRESS, OR SIMILAR DAMAGES, EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR SUCH DAMAGES WERE REASONABLY FORSEEABLE.

IN NO EVENT WILL THE COLLECTIVE LIABILITY OF COMPANY AND ITS SUBSIDIARIES, AFFILIATES, LICENSORS, SERVICE PROVIDERS, CONTENT PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, AND DIRECTORS, REGARDLESS OF THE FORM OF ACTION (WHETHER IN CONTRACT, TORT, OR OTHERWISE), EXCEED THE GREATER OF $100 OR THE AMOUNT YOU HAVE PAID TO COMPANY FOR THE APPLICABLE CONTENT OR SERVICE OUT OF WHICH LIABILITY AROSE. ALL CLAIMS MADE BY YOU HEREUNDER MUST BE MADE WITHIN ONE YEAR OF THE ACTION TO WHICH SUCH CLAIM RELATES OR FOREVER BE BARRED.

  1. INDEMNITY. YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD COMPANY, ITS SUBSIDIARIES, AFFILIATES, LICENSORS, CONTENT PROVIDERS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, DIRECTORS, AND CONTRACTORS (COLLECTIVELY, THE “INDEMNIFIED PARTIES”) HARMLESS FROM ANY BREACH OF THESE TERMS OF USE BY YOU, INCLUDING ANY USE OF CONTENT OTHER THAN AS EXPRESSLY AUTHORIZED IN THESE TERMS OF USE. YOU AGREE THAT THE INDEMNIFIED PARTIES WILL HAVE NO LIABILITY IN CONNECTION WITH ANY SUCH BREACH OR UNAUTHORIZED USE, AND YOU AGREE TO INDEMNIFY ANY AND ALL RESULTING LOSS, DAMAGES, JUDGMENTS, AWARDS, COSTS, EXPENSES, AND ATTORNEYS’ FEES OF THE INDEMNIFIED PARTIES IN CONNECTION THEREWITH. YOU WILL ALSO INDEMNIFY, DEFEND, AND HOLD THE INDEMNIFIED PARTIES HARMLESS FROM AND AGAINST ANY CLAIMS BROUGHT BY THIRD PARTIES ARISING OUT OF YOUR USE OF THE INFORMATION ACCESSED FROM THIS SITE.
  2. TRADEMARKS AND COPYRIGHTS. Trademarks, service marks, logos, trade names, and copyrighted works (hereinafter, “Intellectual Property”) appearing on this Site are the property of Company or the party that provided the Intellectual Property to Company. Company and any party that provides Intellectual Property to Company retain all rights with respect to any of their respective Intellectual Property appearing in this Site and do not transfer at any time to user and/or any other third party. All contents of Company’s Websites are: Copyright © 2018 Panoramic VetPro, Inc.
  3. COPYRIGHT INFRINGEMENT. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide Company’s copyright agent (as designated herein) all of the written information specified below. Please note that this procedure is exclusively for notifying Company and its affiliates that your copyrighted material has been infringed. Please include the following:

— An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;

— A description of the copyrighted work that you claim has been infringed upon;

— A description of where the material that you claim is infringing is located on the Site, including the current Website address;

— Your address, telephone number, and e-mail address;

— A statement by you that you have a good-faith belief that the disputed use is unauthorized by the copyright owner, its agent, and/or the law;

— A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.

Company’s Copyright Agent for notice of claims of copyright infringement on its Websites can be reached as follows:

Copyright Agent:

Office of General Counsel Panosoft Systems Attn: Copyright Agent,

170 West Tasman Drive, San Jose, CA 95134

e-mail: DMCAagent@pansoft.com

  1. SECURITY. Any passwords used for the Company Websites are for individual use only. You will be responsible for the security of your password(s) at all times. From time to time, Company may require that you change your password. You are prohibited from using any services or facilities provided in connection with this Site to compromise security or tamper with system resources and/or accounts. The use or distribution of tools designed for compromising security (e.g., password crackers, rootkits, Trojan horses, or network probing tools) is strictly prohibited. If you become involved in any violation of system security, Company reserves the right to release your account details to the system administrators of other websites and/or the authorities in order to assist them in resolving security incidents. Company reserves the right to investigate suspected violations of these Terms of Use. Company reserves the right to fully cooperate with any law enforcement authorities or court order requesting or directing Company to disclose the identity of anyone posting any e-mail messages, or publishing or otherwise making available any materials that are believed to violate these Terms of Use.

BY ACCEPTING THIS AGREEMENT, YOU WAIVE ALL RIGHTS NOT SPECIFICALLY SET FORTH HEREIN, AND AGREE TO HOLD COMPANY HARMLESS FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY COMPANY DURING OR AS A RESULT OF ITS INVESTIGATIONS AND/OR FROM ANY ACTIONS TAKEN AS A CONSEQUENCE OF INVESTIGATIONS BY EITHER COMPANY OR LAW ENFORCEMENT AUTHORITIES.

  1. DISPUTES. If there is any dispute about or involving these Terms of Use, the Company Websites, Company services, and/or any Case Management Services, you agree that any dispute shall be governed by the laws of the State of California, notwithstanding any principles of conflicts of law. You specifically consent to personal and exclusive jurisdiction by and venue in the State and Federal courts of California in connection with any dispute between you and Company arising out of or involving this Agreement, the Website and/or any Case Management Services.
  2. FREE TRIAL OFFER. By participating in this free trial (“Trial”) of the Panoramic VetPro, Inc. SaaS Application (“VetPro”), you agree to be bound by our Terms of Use and the following terms (“Trial Terms”), provided that in the event of a conflict with any subsection in the Terms of Use, the Trial Termsshall govern over the conflicted subsection. The Trial period will be for 90 days from the date you activate the Trial. The Trial applies to new VetPro customers only who elect to sign up for the 90-Day Trial subscription option when signing up to a new VetPro service package. All other VetPro paid services, including but not limited to: Payments for VetPro or Panoramic Software, Inc. services, subscription upgrades, additional or add-on subscription services, data conversion Services, setup fees, and other custom services provided by Panoramic VetPro, Inc are not eligible for the Trial offer. AT THE END OF THE 90 DAY TRIAL PERIOD, YOU WILL NO LONGER HAVE ACCESS TO ANY DATA YOU ENTERED OR UPLOADED DURING THE TRIAL PERIOD AND ANY ORGANIZATION OF SUCH DATA YOU MADE USING VETPRO WILL BE PERMANENTLY LOST UNLESS YOU UPGRADE TO A PREMIUM ACCOUNT PRIOR TO THE EXPIRATION OF THE TRIAL PERIOD. Panoramic VetPro, Inc., in its sole discretion, reserves the right to make any modifications, changes, terminations, and/or cancellations at any time to the VetPro SaaS Application, the free trial offer, and/or any other services or products it provides.
  3. MISCELLANEOUS
    1. If any part of these Terms of Use is found by a court of competent jurisdiction to be unlawful, void, or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of any remaining provisions.
    2. You agree that no joint venture, partnership, employment, or agency relationship exists between you and Company as a result of this Agreement or use of Company’s Websites.
    3. These Terms of Use constitute the entire agreement among the parties relating to the subject matter hereof, and supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written between you and Company with respect to Company’s Websites. Notwithstanding the foregoing, you may also be subject to additional terms and conditions, posted policies (including but not limited to the Privacy Policy), guidelines, or rules that may apply when you use the Website or any of its Services. Company may revise these Terms of Use at any time by updating this posting. You should review the Agreement from time to time to determine if any changes have been made to the Agreement. Your continued use of the Website after any changes have been made to this Agreement signifies and confirms your acceptance of any changes or amendments to this Agreement.
    4. The failure of Company to exercise or enforce any right or provision of this Agreement shall not operate as a waiver of such right or provision. Any waiver of this Agreement by Company must be in writing and signed by an authorized representative of the Company.
    5. The section titles in the Agreement are for convenience only and have no legal or contractual effect.

Please report any violations of this Agreement to the Company support@panosoft.com If you have any questions regarding this Agreement, please contact us at support@panosoft.com .

This Terms of Use Agreement was last revised on 4-9-19

PANORAMIC SOFTWARE, INC. – PRIVACY POLICY

  1. INTRODUCTION

The following describes the Privacy Policy, effective September 18, 2018, for Panoramic Software, Inc. and its subsidiaries, affiliates, and assigns (“We” or “PanoSoft”), which contains four separate sections as follows:

  • This Introduction;
  • Panosoft’s Online Privacy Policy, which addresses the privacy practices applicable to usage of the Panosoft’s websites;
  • Panoramic VetPro, Inc.’s SaaS application privacy practices applicable to information processed by such entity in its role as a software as a service provider;
  • A General Section, which applies to all of our privacy policies.

Panosoft respects individual privacy. Panosoft strives to collect and use personal information in a manner consistent with the laws of the countries in which it does business. If you have questions or concerns regarding this Policy, you should first contact: support@panosoft.com.

Legal Disclaimer

We may disclose Personal Information when required by law or regulation or in the good faith belief that such action is necessary in order to conform to the edicts of the law, comply with legal mandates, or to protect the rights, property, or personal safety of Panosoft, its employees, users and the public.

  1. PANOSOFT ONLINE PRIVACY POLICY

This Online Privacy Policy covers use of the site www.panosoft.com and our on-line customer site available only to clients of Panosoft. All information you disclose to us on this website or on our on-line customer site is subject to our Online Privacy Policy. With respect to data received through its websites, Panosoft will, comply with the following:

We may use personal information we obtain relating to you, including but not limited to your name, mailing address, phone number and email address, for the purposes of contacting you, conducting internal business research.

Registering On-line

In order to use a Panosoft Website, you may first need to complete a registration form and/or create a user name and password. During registration, you may be required to give contact information (such as name, phone number and email address). This information may be used to contact you about our services.

Marketing and other activities

When registering on a Panosoft Website, you may have the option of receiving different communications from Panosoft. These may options include promotional information, press releases and newsletters. From time to time we may send our visitors and/or clients e-mail messages with new site feature announcements, enhancements, maintenance information and general updates. We provide you the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes, when we ask for this information. If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or you may contact us at: (877) 558-8526, email us at: support@panosoft.com, or send written notification to the attention of Panosoft, 32932 Pacific Coast Highway #14-482 Dana Point, CA 92629. We communicate with users on a regular basis to provide requested services and in response to issues relating to your account via email or phone.

From time to time we collect and store information generated through use of our on-line services. We may use some of this information in the aggregate for marketing research, such as, for example, in compiling statistics on Panosoft’s website visitors and in assessing clients’ business needs. We may create standard usage logs through our web server, such as IP address, browser type, and access times. We use our web server to recognize your domain name and track your use of any Panosoft website.

We may request certain information from you (such as your name, address, telephone number, e-mail address or business requirements) to help us evaluate our site traffic and overall usage, improve our on-line services, and build better websites. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why. We may post customer testimonials on our web site which may contain personally identifiable information such as the customer’s name. We obtain the customer’s consent prior to posting the testimonial. If you wish to request the removal of your testimonial you may contact us at the information below.

Panoramic Software, Inc. is the sole owner of the information collected on www.panosoft.com.

Links to Other Sites

This Web site may contain links to other sites that are not owned or controlled by Panosoft. Please be aware that we, Panosoft, is not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This Privacy Policy applies only to the information collected by our Web site.

Order Processing

If you purchase services from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you. This information is also used to send you updates on the product or service you purchased. Panosoft uses third parties to process the credit card transactions. The billing information is not stored on Panosoft’s servers.

Maintenance of Data and Passwords

For our web systems on which you have a user account, you have access to your information to update and maintain your profile. It is solely your responsibility to maintain the confidentiality of your password. If you believe your password has been compromised, please contact: support@panosoft.com.  If your personally identifiable information changes, you may correct, update, delete or deactivate it by emailing: support@panosoft.com. Panosoft will respond to your request within thirty (30) days of receiving the request. Your account may be active for as long as needed to provide you services and comply with our legal obligations, resolve disputes, and enforce our agreements.

Security

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. When you enter sensitive information (such as a personally identifiable information) on our platform, we encrypt the transmission of that information using secure socket layer technology (SSL). No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can send email us at support@panosoft.com.

Cookies and Google Analytics

We may use cookies on this site. A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We do not link the information we store in cookies to any personally identifiable information you submit while on our site. We use both session ID cookies and/or persistent cookies. We use session cookies to make it easier for you to download documents and run reports on the site. A session ID cookie expires after a short period of time, typically 4 hours.  A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file. Our web analytics product uses cookies to track page views and visitors on the site. This information is only used to analyze the traffic on our websites by Panosoft. This information is not tied to personally identifiable information. If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as document downloads will be limited. The Panosoft websites use Google Analytics, a web analysis service of Google Inc. (“Google”) Google Analytics uses “cookies”, text files, which will be saved on your computer and which allow an analysis of your use of the website. The information provided by the cookie concerning your use of the website (including your IP-address) will be transferred to a Google server in the United States and saved there. Google will use this information to analyze your use of the website, to compile reports about the website activities for the website operator and to provide additional services concerning the website and internet utilization. Google may transfer this information to third parties, if this is a legal requirement or if third parties are commissioned by Google to process the information. Google will in no event connect your IP-address with other Google data. You can prevent the installation of cookies with the relevant browser software setting; however, in this case you may not be able to use all the functions on this website to the full extent. Through use of the Panosoft websites, you agree to the processing of your data by Google in the way described above and for the purpose stated above.

California Do Not Track Disclosure

Panosoft does not track its customers over time and across third party website to provide targeted advertising and therefore does not respond to Do Not Track (DNT) signals. However, some third-party sites to keep track of your browsing activities when they serve you content, which enables them to tailor what they present to you. If you are visiting such sites, your web browser should allow you to set the DNT signal on your browser so that third parties (particularly advertisers) know you do not want to be tracked.

Changes to this Policy

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. If we make material changes to this Policy, we will notify you here, by email, or by means of a notice on our home page so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

  1. Panoramic VetPro, Inc. SOFTWARE AS A SERVICE (SaaS) Application

Panosoft provides our customers with applications that facilitates many Veteran Case Management software related services, including but not limited to the subsidiary SaaS system commonly referred to as VetPro and operated by Panormic VetPro, Inc. These applications are not a part of our corporate web site. Panosoft serves as a Data Processor for the clients who use these applications. More specifically, Panosoft does not own the information that is submitted to our applications. The information that is submitted to our applications will be subject to our clients’ privacy policies. The following information discloses how information is submitted via our applications and how we handle the information for our clients who are the owners of this data. Panosoft and its subsidiaries, affiliates, and assigns are a leading end-to-end provider of software, proprietary content, services and process outsourcing that enable organizations to more effectively serve the needs of United States Veterans. This Privacy Policy applies as indicated throughout this Privacy Policy and to the transfer of personally identifiable information (“Personal Information”) received by Panosoft in any format through its hosted software, whether supplied directly by Panosoft customers or by employees or users of the hosted software anywhere in the world.

Notice/Use of Personal Information

Because it supplies a hosted system, Panosoft operates as a data processor for its customers. Panosoft’s customers act as data controllers. Individual users involved in Veteran case management activities may interact directly with Panosoft’s customers rather than with Panosoft. Panosoft provides its customers with the option of disclosing their relationship with Panosoft by providing notice to individual veteran seeking the assistance of the customer regarding the Panosoft technology that they use. Panosoft maintains only that Personal Information which its customers have asked Panosoft to process. It is the Panosoft customer’s responsibility to ensure that the data the customer collects can be legally collected in the country and state of origin. The Panosoft customer is responsible for giving its employees, applicants and users the appropriate level of notification that Personal Information is being collected and maintained.

Notification of Changes/Choice

Panosoft will maintain Personal Information in accordance with this Privacy Policy. If Panosoft decides to change this Policy, Panosoft will post the changes on this page so our customers and/or their employees, applicants and users are aware of what Personal Information Panosoft processes, how Panosoft uses it, and under what circumstances, if any, Panosoft discloses it. If at any point Panosoft decides to retain or use Personal Information in a different manner, Panosoft will notify its customers by way of email or by posting a notice on Panosoft’s website for at least 30 days prior to the change in use. Customers, in turn, are responsible for their users and providing them a choice as to whether or not Panosoft uses their Personal Information in this revised manner.

Onward Transfer

Panosoft is a domestic California corporation operating in the United States of America. We have developed data practices designed to assure Personal Information is appropriately protected. In addition, we may employ other companies and individuals to perform functions on our behalf. If we disclose Personal Information to a third party or to Panosoft employees outside of the United States, we will ensure that such party has agreed to abide by the principles of this policy, or can otherwise assure adequate protection of such Personal Information.

Data Integrity

Panosoft will use Personal Information only in ways compatible with the purpose for which it was collected or authorized by our customers.

Security

Panosoft is committed to ensuring the security of the Personal Information that it processes. To prevent unauthorized access or disclosure, maintain data accuracy, and ensure the appropriate use of Personal Information, Panosoft has adopted appropriate physical, electronic, and managerial procedures to safeguard and secure the Personal Information we process. Panosoft strives to protect the privacy of the Personal Information it processes, and inadvertent disclosure is unlikely. In the event of such an inadvertent disclosure, Panosoft will take all commercially reasonable steps to limit and remedy the disclosure. However, Panosoft cannot guarantee that unauthorized third parties will never be able to defeat those procedures or use Personal Information for improper purposes.

Access/Correction

In most cases, when Panosoft collects Personal Information, it does so on behalf of another company, state, local, or other government agency (as an agent or data processor). To request access to, correction, amendment or deletion of this Personal Information, a user should contact the company or agency to which the data was provided.

Oversight/Enforcement

Panosoft has a Privacy Officer who is responsible for Panosoft’s compliance with and enforcement of this Policy. Panosoft’s Privacy Officer is available to any of its employees, customers, vendors, business partners, or others who may have questions concerning this Policy or data security practices. Panosoft’s Privacy Officer may be contacted by email to: jeff@panosoft.com. Panosoft has agreed to cooperate with Data Protection Authorities. Any questions, comments or complaints about the data practices (including, without limitation, compliance with data privacy principles of notice, choice, onward transfer, access, security, data integrity, or enforcement) of a hosted software customer for which Panosoft processes data should be addressed to that customer.

  1. GENERAL COOKIES AND LINKS TO OTHER SITES

We may use cookies to enhance a user’s experience while using our hosted software. Cookies are a small piece of data stored locally by your browser that saves information and helps identify you to web sites upon subsequent visits. Cookies are uniquely assigned to a computer, and can only be read by a Web server in the domain that issued the cookie. Cookies generally assist users by performing certain functions such as saving passwords and personal preferences regarding the sites. You may have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline all cookies if you prefer. Alternatively, you may be able to modify your browser setting to notify you each time a cookie is tendered and permit you to accept or decline cookies on an individual basis. If you choose to decline cookies, however, that may hinder performance and negatively impact the use of the hosted software.

Our hosted software may contain links to other sites. Please be aware that we are not responsible for the privacy practices or content of such other sites.

Children’s Privacy

Panosoft is committed to protecting the privacy needs of children and we encourage parents and guardians to take an active role in their children’s online activities and interests. Panosoft does not knowingly collect information from children under the age of 13 and Panosoft does not target its website or its products to children under the age of 13.

UPDATED: February 14, 2019

Contact Information

SALES

Jim Harris

info@vetpro.us

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CLIENT ONBOARDING

Marion Moses

info@vetpro.us

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CUSTOMER SUPPORT

Kevin Unwin

support@vetpro.us

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CORPORATE

32932 Pacific Coast Highway #14-482, Dana Point, CA 92629

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